Influence and train customers thru a consultative sales approach, carefully assessing their needs, creating practical solutions, engaging key decision makers and providing excellent service.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	6/2006 - Present
(Confidential)	(Confidential)	4/2002 - Present
MACtac Incorporated	(Confidential)	9/1999 - 11/2002
Intrinsics International Incorporated	(Confidential)	12/1992 - 11/1997

SCHOOL	MAJOR	YEAR	DEGREE
Malone College	Management	1994	Bachelor Degree

Highlights:

Summary of Professional ExperienceMarketing & New Business Startup/Growth• Consumer/Customer Needs Analysis & Strategic Business Planning• Presentation & Marketing Literature Design/Development• Trade Show Development & StaffingKey Achievements ? Directed or Participated in Ten New Company and New Product Line Designs/Startups ? Developed Presentations and Training to Educate Customers and Employees Regarding Strategic Business Advantages ? Expanded Sales Opportunity Resulting From Trade Show Utilization – Opened Three New States for Corporate Growth ? Generated 60 new customers and increased business with 7% of the total customer base by over 100% through creating and implementing a customer follow-up and tracking process.Sales & Service Management• Market Development• Sales Team & Representatives Management • Sales Quotations & Proposals• Contract Administration• Customer Satisfaction MeasurementKey Achievements: ? Used innovative door-to-door marketing approach to increase sales in target neighborhoods increasing quote to order ratio ? Increased sales from referrals and repeat customers by focusing on strategic customer service ? Increased on time delivery from 50% to 95% and increased production by 91% through identifying and solving production problems and implementing Just-In-Time (JIT) manufacturing. ? Developed Systems for Accurate Quotations Including Complex Algorithms for Proper Time/Cost EvaluationStaffing & Workforce Management• Multi-Discipline Recruiting & Hiring• Team-Building• Employee Communications and Training• Performance Assessments & Performance Recognition/RewardKey Achievements: ? Designed and Administered Employee Survey – Used Results to Target Areas for Increased Efficiency & Team-Building ? Developed an employee evaluation and feedback program to improve communication, clarify expectations, reduce subjectivity and increase performance recognition. ? Quality Improvement Program Implemented Based on Better Employee Communications and Employee Training ? Developed and implemented new procedures for customer service, quoting, and pre-production including accurate job descriptions and team cross-training which resulted in increased efficiency and reduced front-office lead-time by 96%.Pre-Production Management• Production Planning & Scheduling• Pre-production Engineering• Customer Quality Requirements & Procedures• Production Release & Operational Readiness• Inventory ManagementKey Achievements: ? Reduced Work-In-Process by 75% for Production Line for Improved Cost Effectiveness and On-Time Delivery ? Implemented JIT Production Practices for Improved Inventory & Cost Management ? Developed systems for accurate quotations including complex algorithms for proper time/cost evaluation. ? Developed and administered a key customer survey to evaluate quality and schedule performance. Used the results to target weaknesses and to implement production improvement changes resulting in over 40% increase in customer satisfaction.

Companies I like:

Any company that values their people and their customers with the commitment to improve and grow and creatively find solutions to challenges.

Technology Solutions
Software Implementation
Leadership

• Marketing
• Business Development
• Project Management
• Customer Service Manager
• Customer Service Director
• Key Account Manager
• Influencer
• Consultative Sales
• Customer Service Excellence
• Trainer / Coaching
• Leader

Currently direct all marketing and sales efforts along with hiring and training employees with focus toward excellence in customer service.