Process Improvement Sales And Revenue Strategy Client Growth and Retention Team Leadership * Skilled in strategic planning and implementation able to prioritize effectively, and achieve objectives within established timeframes and budgets. * Proven track record of developing and implementing business development strategies to accomplish breakthrough objectives. * Ability to quickly establish strong relationships with executive level clients and vendors. KEY ACCOMPLISHMENTS Product Development and Management * Transformed Product vision to enable Enterprise strategy * Creating innovation and business value with Artificial Intelligence and Machine Learning * Launched Enterprise Business Agililty strategy and methodology * Played an instrumental role in winning two large RFPs totaling more than $22M Client Relationship and Growth * Increased revenue for the company's top communications client from $100k to $18M * Consistently exceeded client retention and growth targets by an average of 10% year over year * Restructured the client support organization and implemented processes and tools that reduced expenses by $650K * Drove the creation of business analyst, project management and quality assurance functions, leading to a 20% reduction in defects and 30% increase in on-time deployments

Highlights:

Companies I like:

Paypal, Farm Credit Services of America , FNBO

• Artificial Intelligence
• Entertainment
• Financial
• Financial Services
• Integrate
• Interactive Voice Response
• Leadership
• Management
• Product Development
• Project Management