Description
To secure a position with this company and start implementing all my extensive knowledge and produce impressive results in the areas of sales, customer service and all that relates to running a business. Key Skills *Extensive Customer Service Skills *Strategic Planning (PNL) *General Office Skills *Operation of Microsoft Word *Budget Analyst *Interpersonal Communication Skills *Team player *Pride in surpassing last year's sales. Work Experience 3/2004-5/2009 Cracker Barrel Old Country Store *Daily review and analyze results to obtain positive sales to surpass last year data. This would enable me to relay information and coach the employee's on what was needed to make up for the difference and come up ahead of the LY business trend. *Made sure that an effective schedule was made to surpass last year sales. An effective schedule enables the team to make the most of the guest yielding positive results. *Coached on a day to day basis. Observed each employee and coached and rolled played with employee to enable the employee to see were the improvement was needed. Certain behaviors are needed on the sales floor and as a manager building the team was of great importance. *Assigned daily tasks by order of importance. *Lead team to maintain the floor to company standards. *Assigned the signage on a week to week basis and checked for accuracy. *Focused the team on how to provide great guest experience. Assuring this piece of the business is of great importance, it keeps the guest return for more business. *Protected the assets of the unit which was the retail business and restaurant side. *Practiced the Asset Protection policy at all times. Assigned the schedule for the truck arrival. This was done as a team. *Reviewed e-mail daily. Then assigned the changes to employee's and then I would check for accuracy. *Maintained a high level of energy throughout the shift, motivating employee's and making sure the team was having fun and always surpassed sales throughout the district. *Reached out to the community that led to close ties and reoccurring business for both sides of the business. *Spoke in private school functions which lead to positive results. *Directed management from the restaurant to promote retail merchandise, coached associate managers. *Promoted team work throughout the unit which created a great environment to work in which lead to no turnover for the retail business. 2/2002 - 2/2004 Old Navy: Merchandise Department Manager *In charge of the boy's department and children's department. *Responsible for setting the department according to floor plans. *In charge of markdowns and weekly sales as set by company directive. *Cash in and cash out cashiers. *Be responsible for the delivery of customer interaction on a daily basis. *Coach employee's daily. 7/1999 - 2/2002 ClothesTime: Store Manager *Direct and control total store operations. *Ensure all policies and regulations were followed. *Directed a team to surpass sales on a day to day basis. *Developed advertising strategies to surpass last year sales had a zero budget. *Execute floor plans and made sure that it was done to company standards. *Made sure floor coverage was appropriate to cover the business needs. *Assured that great guest experience was maintained by employees. *Recruit and trained management associates. *Coached employee's on customer service techniques. 11/98 - 06/99 Marshall's: Warehouse Coordinator. *Lead a team into processing merchandise to its prospective department. *Updated a log of all shipment and communicated with loss prevention for discrepancies within a shipment. *Kept track of damaged goods and transmit on a day to day basis. *Recognized and identified selling trends for the purpose of raising sales for the company. *Kept the key for the warehouse where high pilferage items are kept. 08/96 - 9/98 Factory 2-U: Assistant Manager *Prepared for store opening and closing of business. *Initiate register on a day to day basis. *Audited the safe for accuracy. *Assigned tasks for specific tasks. *Supervised employee's on a day to day basis. *Responsible for proper customer service and 100% customer service satisfaction. 08/92 - 7/96 Los Tres Reyes: Owner/Manager *Performed daily opening and closing procedures. *Reviewed daily trends of sales. *Oversee the entire business operation. *Made adjustments of schedules to meet the business needs. *Prepared work schedules for employees. *Made daily deposits to the bank. *Went of business trips to acquire merchandise to grade and export to Mexico. *Made arrangements for the merchandise to be exported to Mexico. *Managed and trained employees on daily tasks. 10/91 - 1/93 Mervyns': Sales Associate *Assisted customers on purchases and focus on adding to each transaction. *Was assigned to the children's department. *Closed out register at the end of day. *Focused on loss prevention policies. *Team player. 01/89 - 12/92 Student (Part-Time) 09/85 - 12/88 Student (Full-Time) with internship *Completed 200 hours of internship with the El Paso Juvenile Department. *Processed and interviewed juveniles and their parents'. *Assisted in home visits of offenders with a probation officer. 06/78 - 09/85 Buyer/Translator and sales associate *Worked part-time and summers for the family business. *Performed as a buyer and translator for the owner *Sold bulk shipments of merchandise to clients in Mexico City.
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