Description
Administrative Operations * Project Management * Process Improvement * Analytical Thinking Technical Acumen * Contract Negotiation * Data Management * Financial Management Team Leadership * Staff Training & Development * Resource Management * Creative Problem Solving Highlighted Professional Experience Spectrum, Inc. - A Herman Miller Dealer OFFICE ADMINISTRATOR 1992 - Present Provide expertise in administration, leadership, technology, and facility management to drive continuous improvement in all aspects of daily office operations. Adjust to changing responsibilities, previously managing IT Support for 68+ users at 3 locations and remote users in IT support and accounting by contributing as needed to support 47-person office. Hold authority for daily activities such as answering multi-line switchboard, building security and safety, contractor management for service and repairs, and IT purchasing. Assist finance with AP/AR, invoicing, expenses, collections, and making out checks. Supervise 3 direct reports and perform staff recruitment and performance management. Operational Contributions: * Partnered with executive and operations to address ongoing issues and improve processes/systems: * Motivated employees by determining what they wanted from their careers and moved them into roles/departments to support those goals. * Consolidated 5 forms into 1, significantly improving accuracy and productivity in order entry. * Transitioned from cumbersome specification program to new system with manufacturer catalogs pre-loaded, eliminating manually typing long description and cutting specification time. * Assessed organization training needs, including mentoring 15 new employees annually, preparing 65 employees to use new operation system and in-house software, and preparing sales team for new CRM. * Worked with HR to establish employee benefits, training, payroll, and termination procedures as well as recordkeeping methods for salary, benefits, orientation, and new hire paperwork. * Key contributor to strategic projects that: * Improved operations by transitioning to streamlined specification program that also supported sales staff mobility by allowing the use of tablets and other hand-held devices. * Cut operational expenses 31% by outsourcing IT web design. * Enhanced performance and increased employee engagement by clearly communicating changes, new company directions, and shared goals. * Ensured security, integrity, and confidentiality of information with data access controls, constantly updated records, and stricter employee access guidelines. * Drove increased daily operations by recording office expenses to determine excess spending, transitioning to a customized expense form, and streamlining bid and contract process. Technical Contributions * Diagnosed hardware and software failures and resolved technical issues with 90% success rate. * Saved $31K by refurbishing used computers and technical equipment. * Implemented Disaster Recovery plans, overseeing testing and ensuring 100% efficacy and eliminating potential costs from lost data. * Proactively maintain knowledge of technology changes and application of technology in the workplace. * Project managed effort to convert 47 laptops (that were past warranty) from Windows XP to 7 and then 10 as well as adding new programs such as accounting software, AutoCAD, and new specification program. McKeon, Inc. OFFICE MANAGER 1983 - 1992 Performed broad range of duties in support of daily office operations, managing team of 15 subcontractors and coordinating with all departments to ensure smooth functioning of people, processes, and equipment. Extensive work with HR and finance, including invoicing, processing payroll, approving T&E requests, maintaining confidential files such as Worker's Compensation, and communicating duties, working conditions, and compensation to potential candidates. Managed receptionist area and assisted with visitors as well as customer inquiries. Coordinated executive and senior management's meetings and schedules. Key Achievements: * Created structured filing system for records, reports, and documents that centralized all information. * Assisted CEO and sales team to improve operational workflow by streamlining job assignment process to decrease number of forms and workers, which eliminated duplication. * Saved 40% by transitioning weekly payroll from outsourced provide to in-house program. * Resolved long-standing issue of backlogged jobs by hiring more warehouse workers, which streamlined service portion for more on-time completions by ensuring enough staff on-hand. * Optimized the purchasing function, ensuring proper amount of materials on-hand at both subcontractor office and warehouse. * Assumed scheduling for all job assignments, keeping overtime at a minimum by closely monitoring number of people at each site.
Accomplishments
Highlights:
Keywords
