Seasoned Managerial professional with over 3 years experience in Sales, Marketing, Technical Development, Employee Training, Communications, and Operations. Persistent goal setter, project finisher, and skilled collaborator. High energy, diligent, organized, detailed oriented leader able to adapt to new concepts and technologies. 7 years Management * Computer Repair and Maintenance * Supervising &Training * Staff Meetings * Hiring & Terminating * Employer Relations * Wiring Schematics * Customer Service Relations * Project Managing * CAD Proficient * Proficient in MS Office * Proficient in Netsuite employment Technical Manager 247 Security - Alpharetta, GA 8/09 - Present * Assisted clients with computer configuration to access our equipment * Provided clients with correct software for their specific computer * Configured IP addresses to communicate with Smart Server * Maintained impeccable customer service * Configured & support servers for transportation departments and police * Performed onsite preventative maintenance for client's systems * Maintained all information in Netsuite Management Manager Sprint - Atlanta, GA 2/06 - 1/09 * Increased store revenue by 15% on annual basis * Hired, trained, and supervised 25 store employees * Supervised store operations of over 150,000 * Created weekly & monthly schedules * Acted as liaison between corporate and store employees * Developed seasonal staffing schedule that eliminated the need for seasonal labor resulting in $25,000 savings * Designed store employee incentive program that yielded 23% increase in productivity * Directed successful start up of two new store locations Ambassador Nextel/Sprint -Atlanta, GA 6/04 - 2/06 Named 2005 and 2006 "Salesperson of the Year" Consistently surpassed revenue goals by 40% Implemented management software system that trained legacy Sprint employees on Nextel procedures to integrate computerized system, products, and operations * Researched and recruited new business markets * Repaired cell phones through technical troubleshooting. Supervisor Renfro Brothers Inc. - Atlanta, GA 3/03 - 5/04 Repaired and maintained computers Installed computer networks and software Managed multiple high-end accounts Engineering Support Caterpillar - Griffin, GA 8/00 - 6/03 Completed complex projects ranging over million dollars. Engineered AutoCAD design of generators Completed Wiring Schematics Ordered equipment parts * Provided shop support
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