Delighting customers is key. Increase proficiency by identifying weaknesses in processes via automation, efficient documentation and teamwork collaboration. Train new and existing employees to ensure necessary information is shared. I am a key member at learning and resolving issues along with helping others grow. Additionally, I add value by listening to leadership's desires and perform company objectives. Technical Skills/Proficiencies * Effective written (MOPS), oral and presentation skills. * Teamwork, Customer Service, Resolution Management * Unix and Application Admin - Midrange and thin clients * Networks, Routing and Switching * U-verse, Direct TV and DSL network manager * Proficient with Fujtisu, CISCO, and Alcatel products * OFFICE, HTML, SQL, Scripts * VHO/DMZ Firewalls * Computer and MAC operability

Highlights:

• HyperText Markup Language
• Support
• Technical Support
• Cisco
• Cisco Certified Network Associate
• Cisco Routers
• Desk Top Support
• Desktop Computer
• Firewall
• Network Support