Description
Chief Operations Officer with over +17 years of experience in the Financial Services environment. Detailed-oriented and proficient at team building to solve business problems thereby creating value for Stakeholders. Have a Commonwealth Executive Masters of Business Administration and a Master of Science in Management specializing in Trade and Logistics. PROVEN ABILITIES AND RESULTS Operations * Improved customer service turnaround time by over thirty percentage points by implementing measures to increase efficiency and effectiveness. Achieved over fifty percent profitability annually. Life Underwriting and Investment * Exceeding sales targets by closing sales with high new worth clients. * Retention rate of over ninety percentage points by practicing customer relationship management. Mortgage and Investment * Orchestrated solutions for improvement in mortgage and savings origination. * Created value for the company by administration of share loans and maintenance of savings and mortgage accounts. Accounting * Assisted manager with annual budget preparation for the smooth running of the branch. * Updated General ledger, Expenditure Account and Monthly Bank Reconciliations to minimize loss. * Training and appraisal of new recruits and Tellers to improve customer service and profitability for branch. * Collecting, counting and distribution of cash to Tellers daily for timely processing of transactions. * Administering interest updates to savings and investment instruments to comply with customer contract. Joycelyn Jackson Page 2
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