SUMMARY With over eighteen years of experience, I have built a diverse set of expertise in various technical fields. I am Passionate intercultural expert with a blend of experience in Networks, Security, Technical Support Training, Teaching and public speaking .In all the roles that held, I have used a rational approach and creative problem solving that provided both reliable and efficient solutions to technical issues. I am Able to apply customer service concepts to IT to improve user experience for clients, employees and administration. I am completely comfortable working in teams or independently with a focus on delivering quality IT support on multiple levels. I am a proud TEDx keynote speaker with big motivation for training and mentoring junior staff, having a wide experience working with international organizations such as (USAID, UNDP, UNICEF, GTZ. .etc.) particularly in e-government area. Areas of Expertise: * Vast experience in IT support, troubleshooting, Networking and Management.. * Deploying new hardware, evaluating new software & security risks. * Developing procurement strategies for IT hardware and solutions. * Managing large scale IT exhibitions and events. * LAN Administration, UTM Backup & DR Solutions.

Highlights:

• Evaluate
• Networking
• Policies and Procedures
• Security
• Support
• Technical Support
• Software
• Encryption
• Information Technology
• Infrastructure