Career Summary Highlights * Expanded the department from 2 to 4 shifts including the launch of an evening shift * Employee Turnover under 15% for 2017 * Improved Employee efficiency by 23% in 2016 - 2017 * Raised and maintained a monthly CSTAT of 90% or higher 2016 - current * Resolved company level issues and enhanced cross departmental collaboration Profiles * Spearheaded the revamp of the external FAQ to include clearer content and layout reducing customer outreach for general questions 15% since it's launch in 2/18 * Integrated our phone platform into ZenDesk from an outside provider saving the company 10k+ YoY * Moved all CS analytical reporting from google docs to Periscope allowing cross departmental transparency * Improved company transparency to customers leading an email revamp reducing customer confusion and refunds.

Highlights:

• Customer Service
• Account Management
• Chef
• Management
• Policies and Procedures
• Email
• Layout
• Retention
• Statistics
• ZenDesk