Description
Responsible for Analyzing, Troubleshooting and supporting the end user with access issues, cisco softphone issues, vpn issues, outlook and skype issues, hardware and mobile phone issues Respond promptly to customer inquiries via phone call and emails Installing or charging software to fix issues Follow standard helpdesk procedures Determine the best solution based on the issue and details provided the by the user
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Aecom | It Servicedesk Analyst (All Skills)Intern, Itit Helpdesk Analyst | 9/2017 - 9/2017 |
| Teleperformance Rockwell Business Center Tower 2 | Ortigas Center Glaxo Smith Kline Accountit Helpdesk Analyst (All Skills) | 8/2017 - 1/2015 |
| Teleperformance Rockwell Business Center Tower 2 | Ortigas Center Glaxo Smith Kline Accountit Helpdesk Analyst (All Skills)It Servicedesk Analyst (All Skills) | 8/2017 - 1/2015 |
| Aecom | Intern, Itit Helpdesk Analyst | 9/2015 - 9/2015 |
| Administrative | I September | 1/2015 - 6/2016 |
| Administrative | I September | 1/2015 - 6/2016 |
Education
| SCHOOL | MAJOR | YEAR | DEGREE |
|---|---|---|---|
| Rizal Technological University | Information and Communication Technology Ladderized | 2016 | Bachelor Degree |
| Rizal Technological University | Information and Communication Technology Ladderized | 2016 | Bachelor Degree |
| Secondary: Antipolo National High School Elementary School | Olalia Road, Upper Sto | 2007 | Bachelor Degree |
| Secondary: Antipolo National High School Elementary School | Olalia Road, Upper Sto | 2007 | Bachelor Degree |
| Primary: Juan Sumulong Elementary School | Niņo, Brgy.Sta.Cruz Antipolo City | 2003 | Bachelor Degree |
| Primary: Juan Sumulong Elementary School | Niņo, Brgy.Sta.Cruz Antipolo City | 2003 | Bachelor Degree |
Accomplishments
Highlights:
Job Skills
Keywords
