SUMMARY OF QUALIFICATIONS * Approximately 18 plus years of professional and supervisory experience in the fields of business administration, sales, customer service, management, and marketing, within the automotive industry. * Goal-oriented individual with proven leadership capabilities ability to direct projects from concept to fully operational status. * Organized, highly motivated, and detail-directed problem solver expertise in resolving escalated customer service issues. * Talent for identifying customer needs demonstrated ability to gain customer trust and provide exceptional follow-up. * Secured numerous company achievement awards, and selected to coach and mentor new customer service representatives.
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