QUALIFICATIONS SUMMARY Maria Santa-Torres is a seasoned mission support administrator with an accumulated 10 years of solid experience in all facets of travel coordination, personnel security awareness, and domestic and international postal procedures. She possesses the skills needed to work in a fast-paced, dynamic, and rapidly changing environment as demonstrated in her OCONUS work experiences. She possesses strong customer service skills verified by anticipating and responding to customer needs in a manner that provides added value and generates customer satisfaction, even in situations in which the outcome is not what the customer desires. Ms. Santa-Torres is capable of performing a wide variety of assignments, which include both administrative and clerical duties with little or no supervision, displaying efficiency and tact. Based on her legal education, she has substantial experience in the following: proficiently researching and summarizing legal research, applying appropriate law, and identifying procedural insufficiencies. Her ability to interface with stakeholders at all levels has earned recognition and praise from superiors and colleagues. Working for the U.S. Postal Service, she routinely provides guidance assisting customers through implementing regulations of the U.S. Postal Service. She also has the experience to identify potential problems related to foreign and domestic Permanent Change of Station (PCS) travel requests for personnel traveling for the government customer. Ms. Santa-Torres has monitored and secured facilities providing personnel security as well as coordinating with the proper authorities during emergency situations. She has issued, confirmed and monitored the submission of government badges and security clearances using software similar to JPAS. She is especially familiar with Scattered Castles and has issued badges to officers from throughout the IC in facilitating PCS assignments. She is well versed in monitoring the behaviors and conditions of inmates in a locked down environment. Along with her administrative and security backgrounds, Ms. Santa-Torres has extensive experience handling U.S. mail in relation to guidance, processing and shipping methods. SUMMARY OF PROFESSIONAL HISTORY Accomplishments: * Ensured the success transportation during three of the most demanding and challenging PCS and holiday seasons. * Volunteered and learned the procedures of the post office before becoming employed by DOD. * Ensured that shipments were processed correctly, insured, shipped, and received in a timely manner. * Awarded with a "Certificate of Achievement" on behalf of the 1/38th Postal Company by the acting 2nd Lieutenant. * Received a "Certificate of Training" for 80 hours of completion by the Commanding Captain.
Description
