Description
Business Process Design Client Relations Business Development Compliance Training & Development Vendor Relations Project Management Implementation Operations Management Strategic Planning Process Improvement KPI Development Loan/Credit Processing IT/Digital Strategy Product Management Startup Leadership Select Career Highlights * Led team to achieve JD Power Certification with the contact center capturing the highest score of every JD Power Certification contact center, for all industries, in three out of five categories. * Oversaw strategic partnerships with CarMax, Sonic Group, and Auto Nation for Capital One ensured compliance and mitigated risk for $50M in originations per month. * Lowered attrition 15% at Capital One by adding a new bonus structure and improving training/coaching programs reduced new hire ramp-up time 50% through the implementation of enhanced onboarding training. * Managed strategic initiative to transition ~5,000 dealerships to a centralized processing platform for AmeriCredit. Professional Overview
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | Customer Care | 1/2018 - Present |
| Titles & Total Loss | Senior Department Manager Department Manager, Dealer Funding | 1/2014 - 1/2018 |
| Independent Consulting | Principal National Funding Operations Manager | 1/2009 - 1/2009 |
| (Confidential) | Director | / - Present |
Accomplishments
Highlights:
Keywords
