Senior Salesforce Architect/ developer with 16+ years of professional experience involving extensive experience with Salesforce architecture / Force.com, Salesforce Sales Cloud, Service Cloud, Salesforce Community along with Program Management. * Extensive experience in Implementation using, Force.Com, Chatter, Apex Language, Classes, Controllers & Triggers, Web Services, VisualForce Pages, Components, Tabs, Custom Objects, S-Controls, Reports, and Snapshots Dashboards. * Expert in CRM, Integration with CRM and developed Functional and UAT test cases/ plans for all of the above CRM processes. * SFDC 401 Certified Developer, expert in Workflow & Approvals, Reports, Dashboards, Custom Objects, Object Relationships, Security Features implementation, Apex Trigger, WSDL (Integration) * Hands on experience with Sales force architecture, worked for enterprise level clients -Coca Cola, Bio- Rad etc. * Expertise with Force.com, Sales Cloud (Campaign, Lead, Accounts, Contact, Opportunity), Service Cloud ( Cases), Content Management, Communities and Chatter * Expert in CRM Lead to Order and Opportunity Management for Direct and Disty channels in semiconductor industry * Experience with deployments of Siebel CRM e-scripting, VBC, DVM * Experience working in a large multi-national development team environment * Involved in data migration from Siebel to SAP and Worldwide Pricing creation, distribution using Siebel Analytics * Expert in CRM & CRM Trade Promotion Management integrating with ERP. * Integration with CRM Claims Management, Pricing, Rebate Agreements, FI integration with CRM TPM, Business Workflows, FI and COPA integration * Extensive experience with ETL tools (Informatica), Jitterbit and others, SQL Query tools, Reporting tools BO, Cognos. * Strong experience in implementation using, Force.Com, Chatter, Apex Language, Classes, Controllers & Triggers, Web Services, VisualForce Pages, Components, Tabs, Custom Objects, S-Controls, Reports, and Snapshots Dashboards. * Experienced in working with agile and scrum methodologies. * Interaction with clients at all levels to understand their need, gather requirements in formal JAD/JAR sessions with onsite, offsite and offshore resources * Proficient in creating Use Case diagrams in MS Visio, Lucid Chart, Sequence Diagrams, Collaboration diagrams, State chart Diagrams Swim lane and Activity Diagrams using UML methodology. * Prepared proof-of-concept demonstrations (SanDisk - Siebel/SAP, Sun Hydrogen - Salesforce, Coca-Cola -Salesforce * Proficient with Excel and its advanced functions e.g. vLookup, Statistical Functions.
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