A high energy, innovative and results driven manager with a proven record of accomplishment, leading large customer service and operations teams in challenging environments. Works well in fast-paced environments with the ability to deliver process improvements through customer-focused techniques. Proficient in project management heavily experienced with customer and employee relationships, as well as technical support. Knowledgeable in creating detailed reports, documents, and presentations. Seeking a management position in customer service, call center operations, or distribution.

Highlights:

• Budget Control
• Budgeting
• Call Center
• Call Center Service
• Customer Service
• Human Resources
• Process Improvement
• Process Improvements
• Help Desk
• Telephony