Summary Experienced customer service, peer training and proficient professional with numerous IT platform, product, network and technical support capabilities. Excellent communication and interpersonal skills in bridging the gap between technology and plain-speak. Demonstrates excellent problem-solving skills and patience in dealing with frustrated users and technical staff.

Highlights:

• Active Directory
• Assessments
• Cabling
• Desktop Computer
• Documentation
• Laptop Computer
• Microsoft Active Directory
• Networking
• Remedy
• Routers