Description
Summary of Qualifications Meticulous field development manager and IT Support professional who undertakes complex assignments, meets tight deadlines and assists colleagues to deliver new and upgraded infrastructure for business solutions. Works interdepartmentally to plan, lead, deploy and support technical evaluations of new and existing systems, serving as a point of contact for all IT related incidents and service requests. Accomplishments: * Assisted in making changes to desktop rollout procedures, reducing desktop imaging to 30 minutes, instead of two hours. The implemented process allowed for pre-imaging 25+ desktops in a single day, allowing for on-demand projects or instant recovery. * Contributed toward network installation encompassing 150 workstations, 50 printers, and 4 communication rooms with supporting infrastructure. Move was accomplished within one month. * Managed user accounts and file sharing within Active Directory, Incident Manager and Magic Ticketing. * Generated over $2 million per year in revenues from large-scale direct marketing and fundraising campaign * Coordinated, wrote and published technical policy manuals in addition, created event promotional pieces pamphlets, fliers, signs and promotional posters
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Service Master | It Support Database Administrator It Helpdesk Support | 1/2018 - 1/2018 |
Accomplishments
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