Conscientious, bright, driven professional with strong client care orientation, solid business acumen and interpersonal savvy interested in gaining a position as a representative within the healthcare industry.

COMPANY	POSITION HELD	DATES WORKED
Venali, Inc.	(Confidential)	9/2006 - 6/2007
Venali, Inc.	(Confidential)	10/2002 - 9/2006

SCHOOL	MAJOR	YEAR	DEGREE
Florida International University	Psychology	2007	Bachelor Degree

Highlights:

• Consistently exceeded quarterly and yearly MBO goals • Established service standards implemented throughout organization to monitor and improve operations • Re-engineered all work flows and improved service levels by 35% in 6 months • Established solid relationships with decision makers within enterprise client base • Analyzed existing client accounts for sales opportunities and made recommendations that significantly increased revenue • Created and implemented customer network notification system, increased customer satisfaction and retention by 28% • Reduced operating expenses by 60% through the utilization of open source technology • Maintained expenses below budget through accurate planning, purchasing, and cost–effective operating procedures • Scouted by renowned modeling agency; maintained high booking levels as a professional model in the highly competitive fashion industry

Companies I like:

Large, Mid-sized or Small emerging pharmaceutical companies

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Account Management
• Pharmaceutical Sales

• Directed both Network Operation Center and Customer Support departments. Managed all aspects of customer service, communication and network operations policies, objectives, and initiatives. Catered programs to needs assessments gathered from direct customer interaction and feedback. • Developed and established best practices related to policies and procedures governing customer correspondence and the handling of customer complaints • Successfully ran the most vital client touch points in the organization; account management and client relations.