SUMMARY Ambitious Operations Manager with more than 13 years of management experience in the restaurant industry. Applies strong analytical and critical thinking skills to solve complex operational problems. ACCOMPLISHMENTS Over long periods of time I've managed cafes with being top 3 in these metrics Cafe Health, Turnover, Food cost, Sales growth YOY, Store profit YOY. Earned one JV contract. Gave a 30 minute speech at a high school graduation. I came up with the first iteration of table service in MN, which is now 2.0 for Panera. Customer satisfaction - Several years my team had 70 to 80 percent satisfaction. Top in the market, and top 10% in the company. I was in charge of conference calls for the market, coaching other general managers Employee Turnover - For several years my team had 22% to 60% turnover. Top in the market top 10% in company. Food cost - For several years my cafe had the lowest food cost in the market. Also, I was in charge of weekly conference calls for improving food cost for the market.

Highlights:

• Management
• Metrics
• Sales