Executive Profile: High-energy management individual with strong successes in customer-focused operations. Particular strengths in team building, problem resolution, forging effective working relationships, call center management and seeing alternative viewpoints. Known for drive to reach closure on projects and problems. Skilled at introducing and successfully implementing change. Acknowledged for capacity to spearhead department initiatives resulting in flexible, more qualified personnel and stronger operations. 20 + years Call Center and Help Desk Administration 15 years Quality Satisfaction Assurance 20 years Excellent communication presentation problem solving and customer services skills

Highlights:

• Complaints
• Services
• Appraisals
• Customer Service
• Order Processing
• Policies and Procedures
• Publishing
• Management
• Call Center
• Kronos