Highlights:
Maintain site profit and loss responsibility for each site with the largest sites earning over $3 million in service contracts annually. Plan and manage events and logistics for factory optimization tasks including tool installation and upgrades. Improved customer satisfaction scores from 68 to 88 and from the lowest rated vendor to a top five ranking within six months. Regional Total Product Support Senior Manager, Santa Clara, CA/Pacific Rim from 2001to 2007. Managed cross-functional team supporting multi-million dollar semiconductor systems. Maintained physical vapor deposition (PVD) systems with three to seven multi-process chambers valued at $7 million each, with customers typically having a minimum of 15 PVDs. Served as liaison between clients and internal departments to ensure optimal customer service. Provided immediate customer support as a product specialist determining clients needs and budget requirements. Developed global human resource plans, managed project resources, defined product line policies, and planned the Total Product Support business process. Handled high-level customer presentations clearly communicating product support plans. Manage site managers and all customer accounts throughout entire region. Reduced preventative maintenance downtime from 72 hours to 15 for production chambers 5-fold while improving success rate from 80% to 98%, saving customers up to $250,000 an hour. Maintained Applied Materials process system as a market leader earning $5.2 million in new system sales. Recovered lost market share in Taiwan by implementing product improvement initiatives maintained 100% market share at two new Taiwanese facilities. for all Applied Materials tools covering 65 systems. Directed operations of the Chartered Semiconductor factory and established the 57-member technical team supporting 65 systems on a 24/7 basis to ensure system uptime.
Companies I like:
Technology Companies, Manufacturing
* Maximize resources to achieve customer satisfaction and increased productivity, meet deadlines and goals. Implement and coordinate both strategic and tactical plans to enhance performance. * Adept and experienced in problem solving and providing solutions. * Persuasive, with ability to communicate effectively with culturally diverse audience. support for multiple customer sites in the Pacific Northwest and Utah for 200mm customers and 300mm customers. Direct customer service operations including training and development of support engineers and process engineers.
Description
