Summary A proven manager that has successfully brought together groups of people with diverse backgrounds from the across the country and off shore to create one team with strong strategic business priorities. Developed and communicated programs that have been adopted and implemented at the National and International level. Directed and managed commission-based sales employees, successfully increasing revenue by 50% of non-subscriber customers and Direct Sales Representative - Charter Communications 1996 - 2006 Recruited trained and developed sales teams of diverse internal and external commission-based sales agents * The sales team successfully converted 50% of non-subscribers and upgraded 60% of subscribers with additional services increasing revenue by 60% * Designed and implemented training on pricing strategies promotional campaigns product information and site operations to create a strong team environment * Generated and communicated sales reports highlighting opportunities to increase earnings improving returns and reducing capital investment * Identified proven areas for targeted marketing and executed strategies on retaining new customers over a period of months * Managed the Sales Assistants who achieved a 95% accuracy rate in order processing Managed the Customer Payment auditing responsibilities * Designed and trained the first "Bring 'em Back" program communicated program guidelines to all front-line employees and leadership achieving a 60% increase in non-subscriber sales * Coordinated efforts with security to identify unauthorized non-subscribers with a 75% conversion rate * proven Commission based Sales agent achieved new customer sales of 500 per month successfully increasing revenue by 55%

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