I am looking for a challenging, customer-facing general or district management position that will allow me to showcase both my customer relations and employee management skills. I enjoy working in an upbeat, fast-paced environment where multi-tasking is the norm. If you are looking for a well-rounded, ethical professional to represent your brand or company and manage your staff, then look no further. Owner/General Manager - Cedar Mountain Coffee, Dallas, GA August 2016 to present * Responsible for all operations of the business - Manage a staff of 8 baristas - Handle all food and beverage purchasing decisions - Inventory control and menu design - Employee hiring and training - Employee shift scheduling - Make all marketing and advertising decisions - Accounts payable and cash management - P and L analysis/management - Community relations Owner/Practice Manager - Beltone of West Georgia, Douglasville, GA January 2011 to July 2016 - Managed all operations for a multi-office retail hearing aid practice - Conducted patient hearing evaluations - Hearing aid sales and selection - Conducted patient counseling and rehabilitation (primarily geriatric) - Hearing aid repairs/modifications - Employee hiring, training, and scheduling - Accounts receivable and payable management - Built and maintained referral relationships with local ENT practices - Responsible for all P and L management for the business Regional Sales Director/Field Training Manager - Beltone Electronics, Chicago, IL March 1999 to December 2010 Regional Sales Director - Managed over 100 retail hearing aid centers in a large multi-state region - Responsible for growing sales/revenue in the assigned territory - Region accounted for over $9 Million in annual revenue for the company - Established and implemented KPIs for each Beltone Hearing Dispenser in the region and ensured that they were aligned with corporate target goals - Evaluated profitability of each hearing aid practice and helped the owner to establish proper margins on product - My region consistently ranked in the top two regions in the country for overall unit sales, revenue, and YOY growth under my management - Responsible for managing 2 regional sales managers Field Training Manager - Provided clinical, technical, and sales training to the hearing care practitioners throughout the Beltone network - Responsible for assisting practitioners with improving their patient care skills by teaching best practices - Conducted CEU classroom training as required - Worked with the clinicians at store level to improve their product presentation skills and sales capabilities. - Assisted with presentation design and implementation for national and regional company sales conferences - Represented the company at national/regional industry conventions - Responsible for onboarding new hearing care practitioners entering the Beltone retail network

Highlights:

Companies I like:

CVS, Wellstar, Wallgreens

• Audiology