Highly competent with Windows, MS Office, Internet research, and Case Mgt. applications. * Excellent analytical skills with the ability to analyze situations accurately and effectively. * Strong interpersonal skills resulting in exceptional rapport with people. Proven success in initiating, promoting and maintaining strong interpersonal relations. Able to deal courteously, professionally, and tactfully with the public in a variety of circumstances. * Focused, versatile, dependable, multi-task oriented, flexible, positive, able to adapt effectively to challenging and emergency situations. * Well, developed skills in prioritizing, organization, decision making, time management, and verbal/written communication skills.