PROFILE I am a multi-industry leader who has consistently delivered profitable business results in service and product delivery organizations. I focus on the development of the team and the individuals in that team. My style is a high energy, proactive leader deploying a unique blend of strategic and tactical operational experience. With a sense of urgency, I am a "hands on" change agent always challenging the status quo. My leadership style employs excellent people and negotiating skills with a superior customer service focus. EXPRIENCE My experience spans several industries, including telecommunications, cable, recycling, manufacturing, and logistics. I learned the value of great customer service metrics, process/procedures, and budgets at the phone company new business start up, fast paced growth, and cost effective budgets at the cable company production and safety at the recycling companies and the value of accurate data and supplier relationships at the logistics company. In these industries, I have led with the philosophy of team cooperation and employee growth. A list of my experience includes: processes and procedures, metric and performance measurement plans and goals, continuous process improvement projects, project management, strategic direction re-alignments, work force efficiency programs, entrepreneurship, union negotiations, new product introductions, operations, team building, logistics, strong business acumen, field service, quality management, corporate education, and IT. Comfortable and experienced with full P&L responsibility. SAP Trained. Led Established and led the telephony business operations organization for a national ten-city rollout of local telephone services. Created, managed and customized the business operations processes and procedures for all markets. * Implemented reporting systems, metrics, continuous process improvement tools, and DMOQs using SPC * Deployment for the first Hybrid Fiber Coax (HFC) based local competitive telephone company in Hartford, CT. and managed the launch of telephone service in three geographically dispersed markets Created the telecommunications improvement plan to upgrade/deploy telephone infrastructure to rural and urban Hungary.

Highlights:

• CT
• Process Improvement
• Telephony
• Automation
• Leadership
• Management
• Networking
• Switches
• Video
• 5S