PROFILE More than 24 years business experience with relevant computer applications, hardware, database/tools and ERP/CRM & BI systems. Leading contributor individually and as a team member, providing direction and support to users in all the organization levels. Solid skills related to performance improvement in order to increased quality, efficiency and productivity by formulating and implementing standardized IT processes and best practices, as well as creating and leading automation and modernization initiatives. PROFILE More than 24 years business experience with relevant computer applications, hardware, database/tools and ERP/CRM & BI systems. Leading contributor individually and as a team member, providing direction and support to users in all the organization levels. Solid skills related to performance improvement in order to increased quality, efficiency and productivity by formulating and implementing standardized IT processes and best practices, as well as creating and leading automation and modernization initiatives.