Qualifications: * Substantial experience in customer excellence and business development with 10+ years in healthcare including over 4 years in medical device (start-up) in a client / team management role. * Accustomed to working in a fast-paced environment, assuming multiple roles with the ability to adapt quickly to effectively manage difficult tasks. * Proven ability to provide process improvement recommendations, critical thinking, conflict resolution, and team building. * Recognized for business development, client retention and exceeding revenue expectations.