Description
Experienced with business process re-engineering including gathering and documenting requirements, documenting workflows and developing ERP specifications for the development teams Experienced with reporting systems including Service now, SQL Server, MS Excel * Managed the entire SDLC from strategic planning to tactical activities developed the product road map and set feature priorities * Worked with the development team to install and manage web applications in IIS and SSL. * Windows Server - server and VMware. v2008, v2012 and v2016. Installation and configuration. * Produce KPI metrics for business team and product owners * Worked with senior team members to ensure team visibility to ongoing issues * Provided training to less experienced and new team members Application Support Analyst
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