Highlights:
Initiated a new business start-up, with detailed business plan, to secure funding, and purchase. Operated as executive chef, with oversight of all operations. Hired and established a highly effective team, including kitchen, bar support, and management personnel.
➢ IMPACT: Transformed a sports bar into a restaurant with a 4.9 rating on Google and 97% health department score
Developed a unified team of diverse personnel who were enlisted internationally from 10 different facilities and areas; the issue was each facility had different processes, and needed to create a cohesive environment, utilizing efficiencies for benefit of the customers and organization. Collaborated with all teams for best practices, identified issues and provided scenarios for the team to develop solutions and both motivated and guided the staff to create a true “team environment.”
➢ IMPACT: Morale improved, individual prejudices were removed and performance increased from a standard of 85% labor utilization to 90% and billable labor efficiency increased to 100%
Researched, developed and convinced senior leadership to implement an aircraft fleet-wide operational price point program to replace a costly program of pay per service to improve relations with customers, avoid disputed charges on select operations and labor rates as well as increase profitability; established a flat rate per hour flown charge that covered overall maintenance and repairs on flight models.
➢ IMPACT: Customer satisfaction and profitability both increased, especially on new models; participation rate increased from 12% to 25-29% with $11M in annual prepaid maintenance being achieved within six years
Pioneered the application of LEAN manufacturing principles into a service environment to increase profits and streamline the workflow.
➢ IMPACT: Efficiencies improved by approximately 5% which resulted in approximately $30M in increased annual revenue
Companies I like:
Easton, Caterpillar, Lenovo, John Deere, Aviation
Executive leadership in customer service, engineering, EHS, facilities management,
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