Summary Outstanding manager, adept at developing customer relationships, looking for an opportunity to bring exceptional team building skills to a management position in a vibrant customer service department. Accomplishments Worked to improve employee engagement program at the department and division level. Worked with my leadership team to improve customer satisfaction ratings and survey response rate. Maintained people care activities for between 30 and 100 technicians each year. Oversaw the hiring and training of up to 120 temporary technicians each year. ITIL Foundations certified. Completed EDS Leadership Internship Program. Completed EDS Technical Excellence Program for sales and leadership teams. Completed Ellucian Leadership Essentials Program.

Highlights:

• Help Desk
• Management
• Quality
• Quality Assurance
• Quality of Service
• Customer Service
• Itil
• Leadership
• Surveys
• it jobs,rochester, call center manager