MCN and USSD. Client requirement gathering documentation and development. * Managing new product development from concept to launch and handing demos for new clients. * Helping marketing team in GTM planning post product launch. Market research of different SaaS PBX CLM Voice products available to different Clients. * Handling day-to-day problems implementing quick and effective action plans to meet short-term priorities. * Track Customer Satisfaction and Engagement frequently and make modifications to the product experience to deliver best ratings. * Track Customer Support issues and deliver a quick and efficient resolution to ensure sustained customer loyalty. Key Achievements: * Managed Myo2 push notification feature of campaign manager product for O2 UK and got it launched successfully. * Successfully on boarded multiple enterprise clients with demos and discussion for Campaign manager product. Conceptualized new product Virtual PBX DPDP developed and deployed for Telenor Thailand and got launched successfully. Conceptualized developed and deployed a PaaS product One IVR for Telenor Bangladesh (GP) which helped them to onboard new customers and migrate old customers in an efficient and cost-effective way.
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