Description
PROFESSIONAL SUMMARY: A people person with a natural and extensive experience in excellent customer care, ability to listen, communicate, and develop relationship with customers in general. Diligent, patient, reliable, fun team player, detail oriented, and strong problem-solving abilities with sound judgement and leadership skills. An excellent foundation and over three to four (3-4) years of experience in Information Technology core skills set that varies from Troubleshooting techniques to customer service. Excellent slot machines and desktop support skills, hands-on skills in Active Directory/Remedy Ticket resolutions and escalations, Microsoft Office 2010, 2013 (Outlook, Word, Excel, PowerPoint etc.), Windows XP, 07, 08 installations and repairs, Remote Assistance, and other related applications. I am motivated to obtain a challenging position within the information technology field that can provide growth and career development while utilizing my excellent interpersonal, communication skills and willingness to accept increasing responsibility. Experienced with TCP/IP troubleshooting in Windows Environment, and different browsers. * Good knowledge on TCP/IP, LAN, WAN, PAN, VPN. * Installed virtual box and VMware on workstations. * Good knowledge on cryptography, network security fundamentals and administrative principles. * Basic Knowledge on access control management and lease privilege rule. * Good interpersonal and communication skills. Experienced with imaging and preparing workstations. * Proficient in Microsoft Office suite such as Word, Outlook, Excel etc. Experienced with TCP/IP troubleshooting in Windows Environment, and different browsers. * Good knowledge on TCP/IP, LAN, WAN, PAN, VPN. * Installed virtual box and VMware on workstations. * Good knowledge on cryptography, network security fundamentals and administrative principles. * Basic Knowledge on access control management and lease privilege rule. * Good interpersonal and communication skills. Experienced with imaging and preparing workstations.
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