Description
SUMMARY: Respected and successful executive-level administrative assistant with 23 years experience in several industries. Strong organizational and inter-relationship skills utilized as the office and operations manager for a tour and volunteer organization specializing in international clients. Includes organization and arrangements needed to host and manage all aspects for groups of overseas volunteers for 3-6 week periods. In the corporate setting, am accomplished at effective management of executive calendars, meetings, conference and travel arrangements at the Vice-President level. Excellent interpersonal and communication skills, and a motivated self starter. Exceptional Microsoft Office skills and expertise, including Word, Excel, PowerPoint and other various in-house systems. Consistent typing speed of 100 - 120 wpm with 99% accuracy. September 2016 - July 2017: TKO Electronics in Exton, PA Position: Administrative Assistant KPA's: * Processing orders either on the phone or via email * Quoting customers * Speaking to customers on the phone * Assisting with setting up special bids on bulk parts * Assisting with running credit cards on a daily basis * Cold calling customers to generate new business * All administrative duties as required 2011 - July 2016: African Heartland Journeys and Volunteer Africa 32° south (AHJ & VA32) in Chintsa, South Africa Position: Operations Manager KPA's: Human Resources: * Line manages guides, housekeeping and admin staff. Ability to task staff effectively and respond to dynamic nature of their work requirements Ability to report on staff outputs and operations Oversee all staff salaries (keeping track of commission and overtime) Interview potential new staff Marketing and Sales: Identify and motivate for sales and marketing opportunities to directors Grow overall sales of both AHJ and VA32 product Timeous and accurate communication with international agents and other outside parties Keeping up to date with online and social media posts relevant to the company Front of House: * Oversee the image of the company (including staff, vehicles and office) Logistics: * Manage daily logistics of staff Safety awareness Ability to work as a team Product and business knowledge Ability to improve the product * Design itineraries as requested for international clients, as well as quoting and doing budgets. * Making all bookings for said itineraries, including flights if requested. * All arrangements for international trade shows for the company to attend, including securing funding. Attending said shows if necessary. * Manage daily logistics of associated with guests comfort and wellbeing Presentability Professional conduct Communication skills Following structure Administration: Screening calls Managing calendars Making travel, meeting and event arrangements Preparing and supporting development of reports and financial data Training and supervising other support staff Customer relations Bookkeeping: Cash book control - daily tracking with weekly reconciliations Manage invoicing using Sage Online Accounting system Manage debtors and creditors payments on a weekly basis Oversee all staff salaries
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