PROFILE Senior IT Manager with over 20 years of experience establishing business processes and technical solutions to support growth and generate value for complex operating organizations. Proven ability to lead teams, change culture, align IT with operational objectives, security program administration, compliance and governance programs, vendor programs, capacity planning, workforce management, cost to serve and drive improvements in infrastructure and operational processes. Extensive experience in risk management, vendor management, metrics, reporting, regulatory and audit assessments, strategic planning, budgeting, service support and delivery, cost controls, and ITIL service management. Dedicated to building and motivating cross-functional teams that exceed expectations.
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