SUMMARY I completed my degree in Finance in May of 2013. I bring a wealth of Customer Service Management, sales, and data analytics experience that will help me succeed. Proven experience in product management and analytics that have enhanced both functionality of the product while also adding to the bottom line. I am a proven change management leader with Six Sigma training as well as PMI training making sure results are measurable and accurate. Not only identifying product changes but showing how those changes track back to customer satisfaction and cost savings. Sales experience in the field as a Producer for Prudential and WGF. I have been very successful translating my past expenses into being the top performer on my team.

Highlights:

• customer service
• call center
• Training
• AT&T
• Accounts Receivable
• Outsourcing
• Security
• Voice
• Annuity
• Business Analysis