Description
Professional Summary: Highly organized and detail-oriented administrative assistant/management analyst with more than 30 years of experience including supplying thorough, organized administrative support to senior executives. Experienced in supervision/management of fast-paced high-stress national call center providing 24x7x365 support, focused on exceptional customer service. (Martinsburg Field Office) Responsible for providing HR support services across the IT enterprise for VA including recruitment position management staff training labor relations issues. * Provided wide range of human resources activities with focus on national IT recruitment classification and essential position requirements. * Advised department managers on issues pertaining to recruitment/selection process classification of position descriptions and other HR tasks for headquarters and fields offices. * Established and maintained activity files for recruitments classifications etc. ensuring outstanding quality and completion within or in advance of established timelines. * Independently developed ad-hoc/critical/time sensitive reports accurately and timely. * Designed and monitored tracking mechanisms and activity reports to monitor recruiting efforts. * Independently conducted administrative investigations related to EEO complaints and other human resources- related issues. * Represented department on national-level working groups/committees related to HR processing activities including establishing new processes for onboarding/security clearances for both federal and contract staff. * Managed and tracked training activities for all department/field office staff including follow up with managers and staff regarding delinquent mandatory training and working directly with new employees in completing (Tuscaloosa AL Field Office) a role model for less experienced staff. * Monitored and tracked service-level expenditures as well as human resources (authorized staffing levels vacancies etc.). * Independently prepared draft budget requests spending plans and responses to requests from management regarding resource utilization. Drafts were based on prior year spending projections for out years anticipated new work etc. * Provided human resources management support on an ongoing basis initiating monitoring and tracking personnel actions. Facilitated activities related to recruitment retention position management performance management staff tracking etc. * Actively participated in process improvement activities within the department (Tuscaloosa AL Field Office) Field Office) responsible for responding/processing requests from the public for
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