Occupation:Advertising Sales Agent |
Location:Cypress, TX |
Education Level:High School/GED |
Will Relocate:YES |
Description
Accomplishments: * Business-savvy Marketing Manager with over seven years experience directing a marketing team towards increased revenues and success. * Owner with 10+ years trucking management experience in a small start-up business that grew to be very successful. (Lost it in Divorce)* Bookkeeper with extensive experience in legal collections and recovery, with a solid understanding of legal procedures and legislation. Proficient with a wide variety of software applications, including QuickBooks and custom accounting software. * Highly motivated sales associate with extensive customer service and sales experience. * Passionate Marketing Manager with exceptional ability to work with teams to market and sell multiple products/services. * Enthusiastic Marketing Manager and dedicated employee with high integrity, strong work ethic and great leadership skills. * Oversaw all employees and dispatched drivers to ensure customer satisfaction goals were consistently met. * Defused volatile customer situations calmly and courteously. * Identified chronic customer issues by creating and maintaining customer complaint log. * Evaluated consumer reports on a monthly basis. * Addressed and resolved customer product complaints empathetically and professionally. * Accurately documented, researched and resolved customer service issues. * Managed high call volume with tact and professionalism. * Mastery of customer service management systems and databases. * Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. * Referred unresolved customer grievances to designated departments for further investigation. * Gathered and verified all required customer information for tracking purposes. * Met or exceeded service and quality standards every review period. * Acted professionally and patiently when addressing negative customer feedback. * Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
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