Description
Career Highlights * Slashed functional costs for MMC by $5M the first year and another $1M the following. * Maintained 98-99% customer satisfaction levels by reducing PC startup time, promoting first-call issue resolution and self -service portal, and providing first-class client services. * Achieved more than $10M savings in equipment, software, and service expenses through contract and vendor negotiations, services insourcing, inventory control, and staff training. * Designed processes and procedures including but not be limited to Incident, Change, Configuration, Knowledge, Event, Access, and Service Level Management. * Delivered the rollout of Windows 7 on 55K+ devices for a global organization with four companies. Completed project under budget and in nine months (versus 14-month deadline). Infrastructure Development Strategic Planning Disaster Recovery Team Training & Leadership Asset Management Operations Oversight Project Supervision Business Analysis Solutions Deployment Incident & Problem Resolution Contract Negotiations Smooth Acquisition Integration Budget Control
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | Global Technology Leader | 1/2018 - Present |
| Johnson Controls/Tyco | Service Delivery Manager | 9/2015 - 1/2018 |
| Blue Fin Technologies | Senior Project Manager | 3/2015 - 9/2015 |
| Marsh & Mc Lennan Companies (Mmc) | Head Of Distributed Operations Americas Head Of Distributed Operations North America | 1/2008 - 12/2014 |
| Pershing Llc/The Bank Of New York (Bny) | Vice President/Associate Manager Of Desktop | 9/1998 - 9/2007 |
Accomplishments
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