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Donald C

Help Desk Specialist

Occupation:

Help Desk Specialist

Education Level:

Bachelor

Will Relocate:

YES

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Have a vast interest in expanding on my current base of IT knowledge to include computer server setup, maintenance, trouble shooting, and field- replaceable modules, Specializes in Dreamweaver 2003 HTML and Web page design, Cable Plant design and installation, system networking, TCP/IP protocol stack, Raid Disk arrays, firewall security and administration, VPN services to include Internet Pass thru via PPTP and Terminal Services via IIS, and connection sharing-Server 2003, Ironkey Administrator and RSA system administrator. * Looking to continue advancing in System Administration and Network Security fields. Abilities * Building and maintaining active servers * Building customized servers to meet client specifications * Creating and maintaining Raid 0, 1, 5 and 10 level arrays * Installing server rails and racking new servers * Configuring Linux operating systems * Maintaining Windows based operating systems * Troubleshooting hardware and software applications * Managing DNS and IP NAT * Help Desk Tier 1 and Tier 2 support * Installing Operating systems based on specific customer needs (Linux, Windows, and Custom). * Using IPMI and Putty to remotely fix operating system and installation issues with the customer's servers' remotely and locally. * Actively administrate IronKey users and computers * Actively administrate RSA users and computers. * Administrate users and passwords in a mainframe system. * Use of several ticketing systems (BMC Remedy 7.3 and ZenDesk 8x8)

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