PROFESSIONAL SUMMARY Strategy-oriented hospitality manager with 18 years of experience. Strong background as an educator/trainer and marketing analyst. Experience implementing training and development plans, developing curriculum and instruction, managing operations, budgets, and administration. Strong interpersonal, communication, problem solving and decision- making skills. Able to establish and maintain strong business relationships, and to lead and motivate teams. AREAS OF EXPERTISE MANAGEMENT * Oversaw Front Office operations of hotels to maintain high standards. * Monitored the appearance, standards, and performance of the Front Office Team Members with an emphasis on SOP (Standards Operations Process), training and teamwork. * Evaluated levels of guest satisfaction and monitored trends, with a focus on continuous improvement. * Acted as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that arose. * Monitored budget and forecasting.

Highlights:

• Front Office
• Marketing Management
• Microsoft
• Microsoft Office
• Problem Solving
• Quality Assurance
• Teamwork
• Test
• Tourism
• Training