ACCOMPLISHMENTS: Reduced employee turnover by 4%. Successful development and implementation of department policies, and procedures. Successfully increased stakeholder satisfaction rating index from 58% to 92% within 1 1/2 years Launched well-received training for all staff. Mentored and coached employees resulting in a 86% increase in productivity.

Highlights:

• Process Improvement
• Training
• Complaints
• Management
• Coaching
• Communication Skills
• Employee Relations
• Intranet
• Leadership
• Leadership Development