Description
SUMMARY OF QUALIFICATIONS: Extensive hands-on experience in service desk / desktop support Junior level experience in system and network management, installation, maintenance, administration, security, troubleshooting, and technical support. Knowledge of network technologies, architectures, and platforms. Ability to successfully streamline, optimize, and maintain system/network functionality performance, and recoverability in mission-critical environments. Solid work experience in serving as a single point of contact for end users to resolve issues related to PC hardware, software, and equipment. Excellent communication and relationship-building skills, with the ability to communicate effectively with all levels of clientele, staff and leadership. Exceptional customer service skills, able to exercise patience, determination to resolve outstanding issues, with enthusiasm and empathy often recognized for completing tasks ahead of schedule.
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