Profile: IT Director / Enterprise Application Services Director Specialize in using defined processes and metrics to deliver effective Operational Support and Stability with a focus on Continuous Improvement in an IT Services Management role. More than 20 years of comprehensive experience in directing various IT Systems and Service Management functions. Career progression marked by IT Director, IT Systems Manager, and IT Service Relationship Manager roles with Sears Holdings Corporation. Skilled in strategic planning for fast delivery of improved and stable IT processes and services through ITIL framework for ITSM. Recognized for ability to leverage strong project management skills, consistently exceed client expectations, and meet all project deadlines, budgets, and specifications. Ensure effective systems and applications support. Personable, flexible team leader and player able to collaborate across multiple functions. Excel in managing stakeholder communications and expectations. Adept at planning, delivering, operating, and controlling IT services for businesses and those offered to and used by customers. Skilled at directing teams in following defined processes to identify and resolve IT production issues, restore functionality, and conduct root cause analysis to eliminate recurring problems. Expertise in leading application development teams comprised of Project Managers, Business Analysts, and Software Developers. Advanced through positions of increased accountability for IT Management based on consistently exceeding goals and expectations.

Highlights:

• Application Design
• Automotive
• Integrate
• Management
• Software
• Talent Management
• Automation
• Focus
• Information Technology
• Supply Chain
• ITIL