Results-oriented manager with 30+ years of experience. Exceptionally strong Project Management and Business Process skills. Broad technical background, with expertise in software development, system engineering, testing, product introduction, and technical support. Especially skilled at building, strengthening, and motivating diverse teams. Excellent presentation and interpersonal skills; very self-motivated. Experience working with international customers and partners; have worked abroad in France, Belgium, and England, and with partners in Israel, India, Germany, and Australia.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	6/1979 - Present

SCHOOL	MAJOR	YEAR	DEGREE
St. Peter's College	MBA Mgmt Information Systems	1996	Master Degree
Monmouth University	Computer Science	1987	Bachelor Degree

Highlights:

Managed a cross functional, multi-disciplined team of 50 people, coordinating the on-time delivery of new software, a new hardware architecture (physical design and circuitry), a new terminal family, a messaging component, customer documentation, and vendor application software. • Led a 12-person, inter-disciplinary, cross-location team in the creation and implementation of a common development process in Lucent R&D, which led to (and still supports) ISO 9001 registration.• Created division-wide software perspective, benchmarking current competency levels in such things as fault density, development intervals, cost, potential defects, and defect removal. Designed procedures for performing retrospective analyses on product realization processes. Led product teams to determine process strengths and improvement opportunities. Developed inter-organizational process map, including supplemental key document templates, used to communicate roles and deliverables in a business population of 20,000; led the communication, deployment, and refinement process.• Lead System Engineer on several releases of major Lucent telecommunications platforms. Member of an international team chartered to write definition, requirements, specifications, for Lucent Technologies Small Business Systems global telecommunications platform. Performed market research and analysis to identify and design call center capabilities desired by small- and middle-market business customers for two releases of major Lucent telecommunications product. Features received an Editor’s Choice award from Teleconnect magazine and favorable write-up in Call Center magazine.

Companies I like:

Google, Genentech, Boston Consulting Group, W.L. Gore and Associates, Cisco

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Project Manager
• Program Manager
• Process Design
• Business Process
• Technical Manager
• Systems Engineer

Currently managing development of multiple web applications as part of a system management suite for Avaya’s core communications products, with development teams located in Colorado, New Jersey, India, Australia, Germany, and Israel. Achieved world-class time-to-market in the delivery of the product against industry benchmarks.