Description
Strategic * Learning & Development SME on numerous service-design and systems change initiatives, leveraged Design Thinking to identify business opportunities and reframe legacy barriers to success. * Launched new service initiatives and established long-term consultative internal partnerships. * Managed project budget and team of designers and vendors implementing multiple innovation programs customized to identify new market opportunities and leverage existing resources. lead for two unique and highly visible healthcare learning programs focused on Clinical Care Management and Healthcare Technology respectively across multiple business units within global matrixed organization. Owned strategy and full execution of all phases of the instructional design and learning facilitation of both foundational and advanced training designed to develop expert competency in clinical organizational and technology use and best practices. * Led clinical training & instructional strategy for Behavioral Health Clinical Learning Team. Authored and delivered new technology and procedures training rollout to internal clinical and support staff and leadership for first-of-its-kind state-wide program for all new hires. * Designed & Delivered comprehensive Managed Care curriculum for Field Care & Utilization Management teams serving Medicaid Medicare and Dual-Eligible High-Risk Co-morbid members. Focused on technology and clinical skill integration and Care Management competencies * Designed and delivered healthcare technology boot camp: a four-module blended learning curriculum designed to develop competencies across the IT spectrum. Built project-based summative "real-world scenarios" into each phase of curriculum to measure competencies. * Partnered with stakeholders to determine project scope front-end analysis identify needs and audience knowledge identify resources target desired outcomes and develop performance metrics.
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