Description
PROFILE * Senior Executive to include, Customer Service, Ops and Biz Development. WW orgs with Full P/L. * General Management and Biz Development - Strategic Marketing process multi-year horizon using market, technology, and competitive summaries, to set a vision. Create new services. * Customer Service and Support - Professional Services creating high valued services. Customer Sat and Loyalty using NPS (net promoter score) programs. Increased System availability, SW (SAAS) and Advanced Services. Continuous improvement to lower costs (process and data driven). * Operations and Order Fulfillment - Forecast and fulfillment process. Programs to include Cycle time reduction during rapid growth. Outsourcing and supply chain management. Relocated/consolidated factories internationally. Extensive experience with ERP, CRM, and Project Management systems.
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