Description
Professional Summary U.S. Navy veteran with 20 years of experience assigned various duties and tasks, requiring the use of and troubleshooting of various software applications within the operating system and network. Displayed relentless motivation and strong work ethic under the most challenging situations, taking pride and ownership in all tasks. Skills include: Directly supervised an 8 person Information Technology team in the monitoring and processing of over 700 trouble call tickets for various hardware and software issues throughout the ship-wide area network (SWAN) optimizing the network connectivity of the ship. * Securely managed the user accounts of 400 personnel of the ship's Active Directory domain maintaining the productivity of the ship by ensuring communications and connections of users to the network's file printer mail and web servers. * Assisted the ship's IT team by installing five work stations for the Food Service team including connecting the hardware components and performing an upgrade from Windows XP to 7. The update was critical for the Food Service team's ability to connect to the network to perform duties. * Educated the end users of the Food Service team of 32 personnel on proper usage of network computers and printers eliminating the threats of malware or social engineering. * Proficient in troubleshooting operating system issues and assisting other end users of the various work groups of the Navy including Food Service and Air Traffic Control contributing to the readiness of the Navy's missions.
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