Areas of Expertise * Operations Management * Strategic Planning/Analysis * Strong Leadership Skills Process Improvement * Business Management * Risk Management Client Relationship * Problem Resolution * Good Communication Skills Computer Skills/Certifications * ITIL Foundation ITIL V3 Certification * Microsoft Office Suites * UNIX/AIX Netcool (Micromuse) * AS400 * Dreamweaver 4.0 * WebSphere (WAS) Tandem * IBM * HP Service Center

Highlights:

• HP
• Disaster Recovery
• Distribution
• Reporting Tools
• Security
• Accenture FOUNDATION
• Benefits
• Business Management
• Communication Skills
• Consulting