Built Guardian Home Care/Accent Care name recognition and created awareness of this home health agency and its services by calling on and building a referral base with physician offices hospital discharge planners long term care facilities and assisted living communities. Differentiated Guardian Home Care in a highly competitive marketplace by focusing on evidence based care which is patient centered innovative and individualized. Used an educational and consultative sales approach to educate physicians on the advantages of Guardian Home Care's disease specific management programs such as CHF COPD Orthopedic Fall Prevention Diabetic and Wound Care. Responsible for facilitating the referral process. Responsible for the coordination of information to patients family members physicians SNF/hospital staff the home health agency and any other involved entities related to the continuing care of patients in their homes. Received referrals and advised patients family members staff and physicians about programs available for patient care needs. Assisted in providing home care staff with adequate information of home care plan prior to patient's order for service and equipment ordering equipment from vendors and communicated with the home health agency. Provided home health agency with complete referral information to ensure timely appropriate care and to enhance relationships between the agency patients families physicians and referral sources. Participated in SNF/hospital coordination meetings. Participated in agency staff and in service meetings. Effectively coached new or struggling Account Executives on how to identify key referral sources develop new business and manage accounts with the focus of coaching the AEs in growing their markets. Ensured AEs are capable of educating all stakeholders about the benefits of home care services. Effectively worked with AEs on pre-call strategizing and post-call debriefing - identifying what worked well and what didn't. The only branch office in GHC to successfully perform a nine month pilot program on Telehealth Remote Heart Monitoring. One hundred referrals were generated and resulted in a companywide roll out of Telehealth Monitoring.

Highlights:

• Rehabilitation
• Referrals
• Sales
• Scheduling
• Assessments
• Platinum
• Patient Care
• Home Health
• Registered Nurse
• Home Health Care
• Home Health Care Sales Rep
• medical sales
• clinical liaison
• area manager
• senior account manager