Description
Accomplishments * Expanded software solution offerings converting to increased revenue thru marketing and strong interaction with customers e.g. - instrumental in decisions to develop and market scheduling and appointment modules in an organ transplant software solution hence added revenue and on- going annual support and maintenance fees * Negotiated cross communication data exchange solutions between national medical laboratories and software vendors resulting in revenue growth - handled project from concept thru contracting and installation * Orchestrated use of third-party consulting firms at customer sites to assist in software installations and training to help insure correct product use which, in turn, decreased customer issues cutting support costs and aided in customer satisfaction and retention. Such service offerings have aided in the overall profitability of the implementation services. * Developed new revenue streams by listening, researching, and acting upon new business trends and market needs e.g. created a medical billing service for a dialysis software vendor thus being able to promote a "turn-key" solution to clients * Improved off-shore customer product awareness thru marketing and prospecting efforts including new product presentations and concept strategy meetings with "C-level" executives These efforts often resulting in contractual agreements and relationships for multi-year contracts of both existing and proto-type products creating beta-partners * Performed extensive market analytics of trending niche markets for needs advising my Director (s) of recommended pathways for future development and growth opportunities These suggestions resulted in revenue growth utilizing otherwise outdated existing software applications requiring only moderate re-tooling investment to meet a market required functionality
Accomplishments
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